Qantas has reported a data breach that took place on Monday, affecting the personal information of approximately six million customers. The company confirmed that while sensitive financial details, passwords, or PINs were not compromised, a significant number of records were likely accessed and potentially stolen.
For those who have been customers or have flown with Qantas, the compromised information may include names, email addresses, phone numbers, dates of birth, and Frequent Flyer numbers. Although this data might seem harmless, it raises concerns about potential scams. Cybercriminals could exploit this information to attempt to access Frequent Flyer accounts or launch phishing attacks, posing as Qantas to trick customers into divulging further personal information or credit card details.
As a precaution, Qantas advises customers to exercise caution against any communications claiming to be from the airline. It is crucial not to click on any links in emails or messages that suggest your flight has changed or that your account has been compromised. Qantas will be proactively communicating with customers, but customers should verify any updates by logging directly into the Qantas website or app rather than through links in unsolicited messages.
There is no immediate need to change passwords; however, customers should watch out for messages urging them to do so. Scammers may send texts or emails that create a sense of urgency, prompting individuals to act without verifying the request’s legitimacy.
Customers are urged to stay vigilant in their communications with Qantas, whether via phone, text, or email. If any issues or concerns arise, Qantas has established a dedicated support line available 24/7 at 1800 971 541 or +61 2 8028 0534 for immediate assistance.