Fitbit smartwatches, specifically the Sense and Versa 3 models, are receiving a crucial firmware update following concerns about potential battery overheating. This update is being implemented due to the Australian Competition and Consumer Commission (ACCC) identifying risks associated with the devices’ batteries. An overheating battery poses a danger to users, prompting action from the company.
Fitbit’s update aims to address these safety issues effectively. The ACCC’s product safety announcement confirmed that the new firmware is designed to “mitigate the risk of battery overheating” in affected devices. Importantly, users are not required to return their watches to apply this update. They can check if their device is impacted by submitting a request online.
It is worth noting that not all Sense and Versa 3 smartwatches are affected. For those that are, the update will introduce a new battery management system. Once the firmware has been remotely installed, users can continue to utilise their devices without any interruptions.
Additionally, Fitbit is offering consumers the opportunity to determine their eligibility for a compensation program. Those interested can check their status online. Furthermore, consumers have the right to seek remedies in line with consumer guarantees, which could entitle them to a refund or replacement if their device is found to be defective.
This proactive step by Fitbit highlights the company’s commitment to user safety and product reliability, ensuring that customers can confidently use their smartwatches.