The Victorian state government is implementing strict reforms for taxi and rideshare drivers found guilty of fare manipulation, following alarming revelations uncovered by the 60 Minutes program. These revelations included disturbing footage of disabled passengers experiencing abuse and instances where taxi drivers exploited the National Disability Insurance Scheme (NDIS) and hospital transport systems.
Public Transport Minister Gabrielle Williams expressed a commitment to eradicate behaviour deemed "unacceptable" by Victorians. As part of the new regulations aimed at bolstering passenger safety, it will become mandatory for all taxi and rideshare drivers to display a QR code in their vehicles, which will provide passengers with information about their rights and how to file complaints.
Drivers who are found guilty of manipulating fares multiple times are set to face the suspension or cancellation of their accreditation once the new legislation is enacted later this year. Additionally, taxi services that are hailed off the street will now be required to not only record video footage of trips but also audio, thus facilitating the investigation of complaints more efficiently. While the government plans to have these recordings retained for only 72 hours, discussions are ongoing about potentially extending this duration.
Improvements catering to passengers with disabilities are also included in the reforms. Drivers will need to provide livestream access for caregivers of disabled passengers, ensuring a heightened level of care and respect for vulnerable individuals.
Williams emphasised the importance of maintaining a robust and dependable transport industry that meets the safety expectations of all Victorians. However, there are concerns regarding the adequacy of enforcement of these reforms. Victorian Taxi Association director Peter Valentine highlighted the imbalance between the number of drivers—approximately 100,000—and the limited number of inspectors—only three—implying that effective oversight is insufficient.
The Taxi Association suggests that the new regulatory measures should also apply to rideshare platforms like Uber and Didi. Yet, the government asserts that enforcing such regulations on private vehicles presents significant challenges. In response, Uber has stated its determination to collaborate with drivers across the state to ensure compliance, noting that passengers can see the full fare amount before confirming a ride, alongside many safety features active throughout the journey.
Overall, while these reforms aim to enhance safety and accountability in the Victorian taxi and rideshare sector, the actual effectiveness will depend significantly on robust enforcement and the extension of these regulations to all drivers operating in the state.