A recent dental clinic initiative allowed patients to access their retirement funds for cosmetic dental procedures, but has led to significant financial repercussions for many. SuperCare Dental, which offered such services, is now in administration, leaving around 400 patients, including Melinda, unable to receive treatment after paying over $2 million collectively.
Melinda, a single mother of four, utilised SuperCare Dental’s assistance in 2022 to withdraw $61,500 from her superannuation to fund a complete set of dental implants. However, despite undergoing two major surgeries by July 2024, she still lacked bottom teeth. The exorbitant costs—$48,000 for the implants plus $13,500 in tax—have left her feeling ashamed and struggling to leave her home, especially after her temporary denture broke in December 2024.
Similarly, Peter, another patient, invested $82,000 from his super into dental care. After a medical condition forced him to opt for dentures instead of implants, SuperCare agreed to refund him over $71,800. Unfortunately, he claims he has not received any reimbursement.
SuperCare Dental operates several branches across New South Wales, but its Tuggerah and Kotara locations, along with Usman Dental, are now in administration. Reports indicate they owe over $300,000 in unpaid employee superannuation and $350,000 in staff entitlements.
When approached by A Current Affair, owner Syma Usman denied any wrongdoing, asserting her commitment to fulfilling all outstanding procedures. However, her inability to provide care due to a lack of premises sparked further questions about her business ethics. The administrator is preparing a report for the Australian Securities and Investments Commission (ASIC), examining potential breaches in director responsibilities, including a failure to prevent the company from trading while insolvent.
Patients like Melinda and Peter have expressed frustration and disappointment over their losses, with Melinda reflecting on how much of her retirement savings she has effectively squandered without receiving the promised dental care. Meanwhile, Syma Usman has begun sending out refund forms to some patients, hinting at an attempt to address the mounting concerns.