The federal government is moving to outlaw hidden fees on concert tickets and ensure that gyms and streaming services facilitate easier cancellations for consumers amid growing dissatisfaction with dodgy trading practices, particularly during the cost-of-living crisis. As individuals increasingly subscribe to various services to fulfil New Year’s resolutions, experts are warning them to exercise caution before making commitments.
Many Australians find themselves inadvertently locked into subscription traps, often facing difficulties when attempting to cancel memberships, with nearly 75% reporting negative experiences in this area. The Australian Competition and Consumer Commission (ACCC) Chair, Gina Cass-Gottlieb, acknowledges that current provisions regarding unfair trading practices are lacking and supports the forthcoming legislation.
Assistant Treasurer Stephen Jones highlighted the deceptive nature of “drip pricing,” where unexpected fees emerge during the purchasing process, stating that while such practices are currently not unlawful, changes are imminent. However, the government has not confirmed the introduction of these new laws before the upcoming election, leading the opposition to criticise the administration for inaction, urging it to turn promises into tangible results. As the campaign against hidden fees and complex cancellation processes intensifies, consumers are poised for a much-needed overhaul in trading practices.