The Griefline Helpline, a critical support service for grieving Australians, will cease operations on March 18 after 37 years due to federal government funding cuts. Despite a 100 per cent increase in demand over the past year, the charity, which assists around 2,000 callers each month, can no longer sustain its services. CEO Kate Cahill expressed that the closure will leave many individuals seeking alternatives, including the dedicated staff and volunteers who have contributed over 15,000 hours annually to provide compassionate support.
Griefline has been funded by the Commonwealth Department of Health and Aged Care since 2020 and is considered one of the few digital mental health services accredited under national standards. It offers vital assistance to those dealing with various forms of grief, such as loss from death, miscarriage, break-ups, and even the loss of pets or homes.
The charity has attempted to secure ongoing financial support for the past 18 months through various channels, including the federal government and corporate partnerships, but has yet to meet its funding goals. Griefline warned that the closure will create a significant gap in Australia’s mental health support framework, particularly impacting community members who do not require crisis interventions.
Cahill highlighted that the absence of Griefline will increase demand on other mental health services, which rely on Griefline as a key support mechanism. The charity’s services include support groups and online help, offering ways for individuals to connect and share their experiences.
Prime Minister Anthony Albanese has acknowledged the situation, attributing the funding oversight to a “bureaucratic error,” and has intervened to advocate for the charity. Amidst uncertainty about its future, the charity remains committed to its mission of offering solace to those in need.