A helpline for Australians facing grief, the Griefline, has received the green light to continue operations after the government committed to ongoing funding. This decision comes in response to the helpline’s announcement that it would cease operations on 18 March, despite experiencing over a 100% rise in demand in the past financial year.
Griefline provides essential support for various forms of grief, including loss due to death, miscarriage, relationship breakdowns, and the loss of pets or homes. Since 2020, the service has been supported financially by the federal Department of Health and Aged Care; however, it recently faced challenges in securing continued Commonwealth funding.
Previously, Griefline warned that a funding cut would create a significant void in Australia’s mental health support. Fortunately, the organisation was informed late last week that government funding would persevere, although specifics about the amount and timing remain unknown. CEO Kate Cahill expressed hope for a resolution while highlighting the growing need for their services, as evidenced by the experiences of users like Sarah Malone.
Malone, who tragically lost her husband, Dr. Norman Walsh, described her struggle to cope with his death. Initially hesitant to reach out for support, she was encouraged by her funeral celebrant to contact Griefline. After roughly ten calls, she praised the service as “selfless, compassionate, and humane,” emphasising the importance of having someone simply listen during such dire times. Malone recounted how the support she received from volunteers instilled her with hope, citing their understanding words as invaluable.
Health Minister Mark Butler announced that a significant funding opportunity for digital mental health services worth $135 million was launched in 2023, aiming to sustain essential services like Griefline. He assured that organisations previously receiving funding would continue to get financial support, further acknowledging the critical nature of their work.
In addition to phone support, Griefline offers online services and support groups. It stands out as one of the few digital mental health services in Australia to have received accreditation under the National Safety and Quality Digital Mental Health Standards.
For those in need of support, individuals can contact Lifeline at 13 11 14, Beyond Blue at 1300 22 4636, Griefline at 1300 845 745, the Suicide Call Back Service at 1300 659 467, or MensLine Australia at 1300 78 99 78.