The Griefline Helpline, a critical support service for grieving Australians, is set to close on March 18 after 37 years of operation due to a reduction in federal funding. Despite experiencing a surge in demand of over 100 per cent in the past financial year, the charity announced that it would no longer be able to assist the approximately 2,000 people who seek help each month.
Kate Cahill, CEO of Griefline, expressed dismay over the shutdown, noting that the dedicated team of staff and volunteers has provided invaluable support to those navigating various forms of grief, from the loss of loved ones to the heartbreak of a breakup or the loss of a home. With volunteers contributing over 15,000 hours annually, the helpline has played a vital role in ensuring that no one feels isolated in their sorrow.
The Griefline has been receiving funding from the Commonwealth Department of Health and Aged Care since 2020 and is one of the few digital mental health services accredited under the National Safety and Quality Digital Mental Health Standards. Its closure is expected to create a significant void in Australia’s mental health support framework, increasing the burden on crisis services, general practitioners, and public health providers who often look to Griefline as a referral resource.
The charity has been actively seeking funding to remain operational for the past 18 months, endeavoured through various avenues including government assistance, corporate sponsorship, and philanthropic contributions. While some funding has been secured, it remains insufficient to cover the ongoing costs necessary for maintaining their early-intervention grief support services.
In light of this impending closure, Griefline emphasised the importance of their services for those who may not require urgent crisis intervention or clinical care. They also offer support groups and online assistance, which many clients have appreciated during times of grief.
As the situation unfolds, questions remain about potential government intervention, with Prime Minister Albanese reportedly intervening to address what was described as a “bureaucratic error” related to the funding. The ongoing discourse around mental health support services underscores the necessity for comprehensive strategies to ensure that those in mourning continue to receive the essential assistance they need.